Good morning! I hope this post finds you well, engaged in work you love!!
When training new employees, one of the first things they learned and received repeated training on was greeting a customer as he or she came through the door. It’s that moment of contact, an acknowledgement your customer is seen and appreciated.
Before starting my company I wrongly assumed knowing how to greet someone was an innate skill. I quickly found it varies generation to generation, male to female. We all approach people differently. Regardless of how we do it, the approach matters.
Find what works for you. Whenever possible I greeted folks with, “Hello! Can I help you find anything today?” That morphed into more personal greetings as I got to know my customers. The answer usually included a hello back, along with a yes or no response. I’d proceed based on what I heard.
At times I worked alone. Often I would be engaged in conversation with a customer when someone else walked in. I ALWAYS made it a point to make eye contact, wave and if appropriate, take a break in my current conversation to greet my new customer.
This skill was something I trained others on until they became comfortable with the process, finding their own voice. It is crucial to notice a person walking through your door, regardless of your profession. When I walk into a business and no one notices or talks to me, I generally walk back out without making a purchase and do not go back. I like friendly, happy people who care about what they are doing and the people who support them.